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Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. Do you print and mail at your facility
  3. How do I go about getting an estimate from you?
  4. Tips on file format setups
  5. At what resolution should I save my photos and graphics?
  6. What is coated paper stock?
  7. What is the Pantone Matching System?
  8. Why do the printed colors look different from the colors on my screen?
  9. Is white considered a printing color?
  10. What file format should I use when submitting my electronic document for printing?
  11. Once I submit the documents, how long will it take to finish my job?
  12. Are you a “green” company?
  13. What forms of payment do you accept?
  14. What does personalization mean?
  15. Do you offer storage?
  1. We are a full service commercial printing facility and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. Do you print and mail at your facility

    Yes absolutely, we print and mail all under one roof, after printing your piece, whether it's a newsletter, postcard, brochure or an invitation we process your list meeting all USPS requirement at the lowest postal rates. We also maintain and manage list for customers who mail daily and weekly to facilitate this process.

  3. Please use our online estimate request form or if you prefer to speak to a customer service representative simply call 703-660-6060 or email Info@QGPrint.com with your job specifications.

  4. Tips on file format setups

    Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your postcard.
    • Enclose all screen fonts and printer fonts
    • Include all placed images
    • Make sure your files are set with proper bleed, trim and safety areas.
    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
    TRIM: This is the guideline where the card will be cut
    SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.

  5. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    For offset printing it's recommended to save all your color images in CMYK mode. For digital printing images can be RGB or CMYK.

  6. What is coated paper stock?

    Coated paper stock is a premium, high-quality paper that has been given a smooth glossy finish designed specifically for documents that require sharp details and vivid colors. Uncoated paper, by contrast, is relatively inexpensive but porous, and is best suited to the printing of black and white text documents.

  7. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process. Spot color jobs use PMS colors.

  8. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. In addition your monitor has a built in light that affects the display of the actual color, hence the brightness of the colors.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  9. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  10. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

    Please save your PDF for Press or High Quality with crop marks and .125 inches of bleed whenever it applies. Do not down sample or zip images.

  11. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  12. Are you a “green” company?

    Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and chemical-free technologies, we can perform many print jobs using recycled paper stock. If you would like to use recycled paper for your next print job, let us know. You’ll be pleased with the results and feel good about helping the environment, too.

    Quality Graphics and Printing is proud to be an eco-friendly printing, utilizing chemical free plates and operating in a green facility.

  13. What forms of payment do you accept?

    We accept cash, company check and all major credit cards. We can also set up a business account for you, as well. Contact us for details.

  14. What does personalization mean?

    Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.

    Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.

  15. Do you offer storage?

    Yes. We offer storage to our printing clients. Please contact us for further information and details.